Payment failed: what the banners mean

If a payment fails, the dashboard shows a banner. This article explains the two banners.

"We couldn't process your last payment"

Our payment provider tries the payment again. We can try up to 10 times over 30 days. Your plan limits stay active during this time.

What to do:

1. Select Update your payment method in the banner.
2. Enter a valid payment method.

"Your subscription has lapsed"

All payment attempts failed. Your organisation is now on the free tier. The limit is 10 lookups each day.

What to do:

1. Select Update your payment method in the banner.
2. Enter a valid payment method.
3. Subscribe to a plan again. See Subscribe to a plan.