How to contact support
Last updated: September 20, 2026
Chat in the dashboard
Sign in and select the chat icon. This is the fastest way to reach us.
Send an email to support@binlookupapi.com.
Support levels
| Plan | Support level | Response time |
|---|---|---|
| Free tier, BLAPI-30KPM, BLAPI-150KPM | Email support | Within 1 business day |
| BLAPI-500KPM | Priority support | Within 8 hours, also outside business hours |
With priority support, our engineering team answers you directly.
What to include in your message
- The name of your organisation.
- The first characters of the API key.
- The BIN that you sent.
- The time of the request, with the time zone.
- The full error response.
CAUTION: Do not send your full API key or full card numbers.
Changelog
For product updates, see https://binlookupapi.com/changelog.